New CPAP, new SleepMapper App

I got a new machine to replace the old one that was working fine but low on sophistication and pretty noisy. The new comes with a modem for compliance monitoring and so the settings can be made remotely. Duh, this is the 21st Century after all. There is an app for you smartphone that goes with it. A sticker on the modem invites you to install SleepMapper. So I did, and what I really liked when you got to the tricky part about entering the machine serial number and the modem serial number you can do it by using a bar code reader on the phone. Cool. But what next? No instructions come with it and the tech gave me nothing on this.

I looked on line, no much there did find a pdf for the provider to use, and did learn there is a button on the side of the modem that you can press for two seconds that confirms operation, you need at least one bar it says. So how does the work, Not WiFi, how could they be sure that I have Wifi or how to connect to my network if secured? I called the provider, All she knew was that its a “network on a tower.” So I deduce it is cellular. And with a little more digging I learn it is supposed to connect once a day for the first month, then every week, for a while then every two weeks for the rest of the year, and then the contract is up. Now WiFi is sounding better idea.

The app logged my sleep for the first night, but not after that. I called the provider, they said they could see the data, I have to call the people who make the app, who say I have to call the provider.

So now, I wonder, lets try uninstalling and installing again. Or wait, first, the phone might need a reboot, that has not happened since I installed the app. So I tried them all. No change, still only the data from the first day. There is an email given for support as response to complaints in the Google Play store. So guess I will try that.

9/1/2015

Just checked again. I am an eternal optimist. It might have started working overnight all on its on. Yep! Its caught up to yesterday. The GUI is a bit odd. Sorta limited in portrait, more detail in landscape. And just to see, I checked to see if there is a browser version on the PC and sure enough there is.

So, problem has gone away. Its wasn’t anything I did. My bet is that they had database or web engine problems for a few days, at least feeding the app, and now its working.

And BTW, I was wrong above. The new machine is doing a far better job controlling AHI than the old one ever did.